{"id":49,"date":"2026-09-21T21:18:38","date_gmt":"2026-09-22T01:18:38","guid":{"rendered":"https:\/\/ledressingdejulia.com\/?page_id=49"},"modified":"2026-09-23T14:40:33","modified_gmt":"2026-09-23T18:40:33","slug":"aide","status":"publish","type":"page","link":"https:\/\/ledressingdejulia.com\/en\/aide\/","title":{"rendered":"Aide"},"content":{"rendered":"<style> body.page-id-49 .site-header,body.page-id-49 .site-footer,body.page-id-49 .entry-header{display:none!important} body.page-id-49 .content-area,body.page-id-49 .site-main,body.page-id-49 .content-wrap,body.page-id-49 .entry-content{max-width:none!important;width:100%!important;margin:0!important;padding:0!important} body.page-id-49{background:#f6f0e7;color:#17251f} .julia-shell{width:100vw;margin-left:calc(50% - 50vw);font-family:Arial,sans-serif;background:#f6f0e7} .julia-shell *{box-sizing:border-box}.julia-head{display:flex;align-items:center;justify-content:space-between;padding:24px 5vw;border-bottom:1px solid rgba(23,37,31,.14);background:#fbf8f2}.julia-brand{font-family:Georgia,serif;font-size:30px;color:#163027;text-decoration:none}.julia-brand em{display:block;font-size:17px;font-weight:400}.julia-nav{display:flex;gap:28px;flex-wrap:wrap}.julia-nav a{color:#163027;text-decoration:none;text-transform:uppercase;font-size:12px;letter-spacing:.13em}.julia-hero{padding:80px 5vw 64px;background:#163027;color:#fbf8f2}.julia-kicker{color:#e47b68;text-transform:uppercase;letter-spacing:.18em;font-size:12px;font-weight:700}.julia-hero h1{font-family:Georgia,serif;font-size:clamp(48px,7vw,94px);font-weight:400;line-height:.95;max-width:980px;margin:24px 0}.julia-hero p{max-width:680px;font-size:18px;line-height:1.7;color:#e8e1d7}.julia-help{padding:72px 5vw}.julia-help-intro{display:grid;grid-template-columns:.8fr 1.2fr;gap:60px;margin-bottom:52px}.julia-help h2{font-family:Georgia,serif;font-size:clamp(34px,5vw,62px);font-weight:400;line-height:1.05;margin:0}.julia-help-intro p{font-size:17px;line-height:1.75;margin:0}.julia-faq{border-top:1px solid rgba(23,37,31,.22)}.julia-faq details{border-bottom:1px solid rgba(23,37,31,.22);padding:24px 0}.julia-faq summary{font-family:Georgia,serif;font-size:28px;cursor:pointer;list-style:none;display:flex;justify-content:space-between;gap:20px}.julia-faq summary:after{content:'+';color:#b5342b}.julia-faq details[open] summary:after{content:'\u2212'}.julia-faq p{max-width:850px;line-height:1.75;font-size:16px}.julia-actions{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:48px}.julia-card{padding:32px;background:#fbf8f2;border:1px solid rgba(23,37,31,.12)}.julia-card strong{font-family:Georgia,serif;font-size:28px;font-weight:400;display:block;margin-bottom:12px}.julia-card a{display:inline-block;margin-top:14px;color:#163027;text-transform:uppercase;letter-spacing:.12em;font-size:12px}.julia-foot{padding:44px 5vw;background:#163027;color:#fbf8f2;display:flex;justify-content:space-between;gap:30px;flex-wrap:wrap}.julia-foot a{color:#fbf8f2} @media(max-width:760px){.julia-head{align-items:flex-start;gap:18px}.julia-brand{font-size:23px}.julia-nav{gap:12px 18px;justify-content:flex-end}.julia-nav a{font-size:10px}.julia-hero{padding:56px 24px}.julia-help{padding:48px 24px}.julia-help-intro,.julia-actions{grid-template-columns:1fr;gap:28px}.julia-faq summary{font-size:23px}.julia-foot{padding:38px 24px}} <\/style>\n<div class='julia-shell'>\n<header class='julia-head'><a class='julia-brand' href='\/fr\/'>Le Dressing <em>de Julia<\/em><\/a><\/p>\n<nav class='julia-nav'><a href='\/fr\/boutique\/'>Nouveaut\u00e9s<\/a><a href='\/fr\/vendre-avec-nous\/'>Vendre<\/a><a href='\/fr\/le-carnet-de-julia\/'>Le carnet<\/a><a href='\/fr\/aide\/'>Aide<\/a><\/nav>\n<\/header>\n<section class='julia-hero'>\n<div class='julia-kicker'>On vous r\u00e9pond vraiment<\/div>\n<h1>Besoin d\u2019aide?<\/h1>\n<p>R\u00e9server une pi\u00e8ce, venir la chercher \u00e0 Angus ou la recevoir ailleurs au Canada : voici tout ce qu\u2019il faut savoir, simplement.<\/p>\n<\/section>\n<p> <main class='julia-help'><\/p>\n<div class='julia-help-intro'>\n<h2>Une question avant de r\u00e9server?<\/h2>\n<p>Nous pr\u00e9f\u00e9rons toujours une question \u00e0 une d\u00e9ception. Chaque article est unique, photographi\u00e9 fid\u00e8lement et d\u00e9crit selon son \u00e9tat r\u00e9el.<\/p>\n<\/div>\n<div class='julia-faq'>\n<details open>\n<summary>Comment r\u00e9server un article?<\/summary>\n<p>Sur la fiche du produit, choisissez \u00ab R\u00e9server cet article \u00bb, puis indiquez votre nom, votre courriel, votre t\u00e9l\u00e9phone et votre pr\u00e9f\u00e9rence de remise. Aucun paiement n\u2019est demand\u00e9 en ligne. Nous vous contactons personnellement pour confirmer la disponibilit\u00e9 et la suite.<\/p>\n<\/details>\n<details>\n<summary>O\u00f9 se fait le ramassage?<\/summary>\n<p>La collecte gratuite se fait sur rendez-vous dans le quartier Angus, \u00e0 Rosemont. L\u2019adresse pr\u00e9cise et la plage horaire sont communiqu\u00e9es apr\u00e8s confirmation. Merci de ne pas vous d\u00e9placer avant notre message.<\/p>\n<\/details>\n<details>\n<summary>Livrez-vous partout au Canada?<\/summary>\n<p>Oui, pour les articles admissibles. Les frais d\u2019exp\u00e9dition sont \u00e0 la charge de l\u2019acheteur et sont confirm\u00e9s avant l\u2019envoi selon le colis et la destination. Un num\u00e9ro de suivi est fourni lorsque le service choisi en comprend un.<\/p>\n<\/details>\n<details>\n<summary>Comment d\u00e9crivez-vous l\u2019\u00e9tat?<\/summary>\n<p>Chaque pi\u00e8ce est inspect\u00e9e, photographi\u00e9e et d\u00e9crite telle qu\u2019elle est. Une tache, une usure, une r\u00e9paration ou un d\u00e9faut doit rester visible et \u00eatre mentionn\u00e9. Les photos de la fiche sont toujours la r\u00e9f\u00e9rence.<\/p>\n<\/details>\n<details>\n<summary>Combien de temps une r\u00e9servation est-elle conserv\u00e9e?<\/summary>\n<p>Une pi\u00e8ce r\u00e9serv\u00e9e est mise de c\u00f4t\u00e9 pendant 24 heures, le temps de confirmer avec vous le ramassage ou l\u2019exp\u00e9dition.<\/p>\n<\/details><\/div>\n<div class='julia-actions'>\n<div class='julia-card'><strong>Vous avez trouv\u00e9 une pi\u00e8ce?<\/strong><span>R\u00e9servez-la directement depuis sa fiche.<\/span><br \/><a href='\/fr\/boutique\/'>Voir la boutique \u2192<\/a><\/div>\n<div class='julia-card'><strong>Vous voulez vendre?<\/strong><span>Commencez avec quelques belles pi\u00e8ces et leurs vraies photos.<\/span><br \/><a href='\/fr\/vendre-avec-nous\/'>Soumettre mes articles \u2192<\/a><\/div>\n<\/div>\n<p><\/main> <\/p>\n<footer class='julia-foot'>\n<div><strong>Le Dressing de Julia<\/strong><br \/>Une histoire de famille, n\u00e9e \u00e0 Montr\u00e9al.<\/div>\n<div>Collecte \u00e0 Angus \u00b7 Rosemont<br \/>Exp\u00e9dition partout au Canada<\/div>\n<div><a href='\/fr\/notre-histoire\/'>Notre histoire<\/a> \u00b7 <a href='\/fr\/notre-guide-des-etats\/'>Guide des \u00e9tats<\/a><\/div>\n<\/footer><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le Dressing de Julia Nouveaut\u00e9sVendreLe carnetAide On vous r\u00e9pond vraiment Besoin d\u2019aide? R\u00e9server une pi\u00e8ce, venir la chercher \u00e0 Angus ou la recevoir ailleurs au Canada : voici tout ce qu\u2019il faut savoir, simplement. Une question avant de r\u00e9server? Nous pr\u00e9f\u00e9rons toujours une question \u00e0 une d\u00e9ception. Chaque article est unique, photographi\u00e9 fid\u00e8lement et d\u00e9crit&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/comments?post=49"}],"version-history":[{"count":2,"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":67,"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/pages\/49\/revisions\/67"}],"wp:attachment":[{"href":"https:\/\/ledressingdejulia.com\/en\/wp-json\/wp\/v2\/media?parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}